Refund policy

1. The short version

2. Free plan

Vault Free is free forever and needs no card, so there is nothing to refund. It exists precisely so you can see the Vault, the QR connect and the inbox working before any money changes hands.

3. Monthly subscriptions

• First payment, 7-day window. If the plan does not deliver what the website described, email us within 7 days of your first payment and we will refund that payment in full.
• After 7 days, a monthly subscription runs to the end of its period. You can cancel at any time and will not be billed again; we do not refund part of a month already started.
• Downgrades take effect at the next renewal. We do not refund the difference mid-period.

4. Annual subscriptions

Annual plans include two months free. If you cancel within 14 days of an annual payment, we refund it in full. After 14 days, we refund the unused whole months remaining, less the value of the two free months already applied and any one-time services delivered at the annual price.

5. One-time services

Service	Refund position
Onboarding & setup fee	Refundable in full before onboarding begins. Once the setup call or configuration work has started, it is not refundable.
WABA + Green Tick setup	Refundable before your documents are submitted to Meta. Once submitted, the fee is not refundable — verification and Green Tick decisions are Meta’s, not ours.
Chat & contact migration	Refundable before extraction begins. Once data has been pulled from the source number or tool, it is not refundable.
Emergency SOS ban rescue	Not refundable once work has started. The fee pays for the appeal work and the standby setup, not for a guaranteed reinstatement — the outcome rests with Meta.

6. What is not refunded

• Charges billed to you by Meta for Cloud API messages. Your Cloud API account is in your own business name and Meta invoices you directly, so those charges are settled with Meta.
• Periods in which the account was used normally, even if usage was light.
• Accounts suspended or closed for breach of the Terms of service, including unsolicited bulk messaging.
• A ban or restriction applied to your number by Meta. We never promised it could not happen — what we promise is that your data survives it.
• Bank, exchange or transfer fees charged by your payment provider.

7. If we cause an outage

If a failure on our side keeps your account unusable for more than 72 consecutive hours in a billing period, and the cause is not Meta, your network or your device, tell us and we will credit that period pro rata to your next invoice, or refund it if you prefer.

8. How to request a refund

• Email info@republicflow.com from the address on the account, or message +92 328 8044440 on WhatsApp.
• Include the account email, the payment date and amount, and what went wrong.
• We will reply within 3 business days and, where a refund is due, send it within 10 business days by the same route you paid.
• Refunds are issued in the currency we invoiced. Exchange-rate movement between payment and refund is not compensated.

9. Chargebacks

Please talk to us before raising a chargeback or dispute. A dispute freezes the account while the provider investigates, which helps nobody. We have not refused a reasonable request yet and we would rather sort it out directly.

10. Changes to this policy

We may update this policy. The version that applies to a payment is the one published on the day the payment was made.

Contact us

Questions about this page can go to info@republicflow.com, or on WhatsApp at +92 328 8044440. Postal address: 7266, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom.